Delivery

Delivery to the UK & Ireland is usually possible within 2 working days of the order being received, provided the item is not on backorder (please check product delivery information for specifics). Delivery will either be carried out by a contracted third-party courier or by The Salon Things own delivery operative.

Our standard delivery charges to UK & Ireland addresses is shown on each product page. Delivery to the following postcodes EX,TQ,PL,TR, AB, LD, PH7+, SA30+, TR, IV, KW may incur a surcharge.

Deliveries of larger items will generally be arranged by telephone or email to ensure a delivery date is agreed with the customer. Where this is the case, The Salon Thing reserves the right to re-charge for delivery if the agreed delivery fails because the customer is not present to accept delivery.

Risk for the goods passes to the customer upon delivery or collection from our warehouse. Regardless of delivery status ownership of the goods will pass when payment has been received.

On the day of your delivery you must ensure that somebody is present to accept delivery at the appropriate times. You may incur a charge if you are not present when delivery is attempted.

The customer should check their delivery thoroughly on receiving the goods. If the delivery is checked and any damage is found this should be clearly noted on the proof of delivery. If the customer is unable to check the goods then they should be signed for as unchecked.

Advertised delivery times are estimated and subject to change.

Our delivery team can not undertake any specialist deliveries, which could include lifting furniture over bannisters and balconies, or any deliveries where heavy lifting equipment would be required.

The Salon Thing does not accept responsibility for any consequential loss as a result of unsuccessful delivery.  Any tradespeople should not be arranged until you have received your delivery and checked the item for any damages.

Back Orders & Stock Reservation

“Pre-order” is the reservation of stock on backorder with our supplier. A “reservation” is to order an item currently in stock with The Salon Thing when immediate delivery is not required. Items can be pre-ordered or reserved; a 30% deposit will be required for the order to be processed.

Reserved stock will be held for up to 8 weeks, pre-ordered items will be held for up to 8 weeks after arriving in stock. The 30% deposit paid is refundable for up to 3 weeks after the item has arrived into stock (or 3 weeks after the order is placed for reservations).

Promotional Codes & Offers

Only one promotional code may be used per order. Promotions do not apply to delivery cost unless specifically mentioned.

The Salon Thing reserves the right to refuse or cancel promotional codes at any time.

Upon purchasing a product, the email you used to checkout will be entered into our mailing list but will NOT be supplied to any third parties.

Fraudulent Orders

The Salon Thing will take all steps which are necessary and practicable to ensure that any orders received which appear to be fraudulent are fully investigated before any goods are despatched or any payment is taken. This is for the protection of our customers.

Where the delivery address differs from the registered card address we will send out a confirmation letter to establish that the order is genuine. This procedure applies to all orders, and we are not able to dispatch any orders until we’ve received confirmation that you’ve received your letter.