We Ship all our orders from our UK Warehouse.
Order Processing & Fulfilment: Once payment is completed and verified, your order will be processed by our Roxie warehouse system awaiting product fulfillment. The order processing time varies for each order and depends on the ordered items’ availability status shown on the product page. If your ordered items have different availability statuses, you may refer the order processing time of the product with longer availability status in working days as a reference as your order will be processed and shipped out altogether.
You may refer to the following stock status on product page to estimate the processing time.
- Dispatch Same-Day up to 13:00.
- Dispatch within 48 hours.
- Dispatch within 4 - 7 working days.
- Dispatch within 2 - 3 weeks.
- Dispatch within 6 - 12 weeks.
- Out of stock.
Pre-order products (Dispatch 4 - 7 working days, Dispatch 2 - 3 weeks, Dispatch 6-12 weeks): All customers ordering pre-order products on our website specifically agree upon the following terms and conditions which accompany such orders.
By placing the order for a pre-order product, the customer acknowledges that the product is specifically ordered for them and cannot be cancelled, exchanged or returned (unless faulty).
We reserve the right to dispatch items late due to peak times, employee shortages, weather conditions, etc. We want to ensure that our customers are aware of any potential delays that may arise in the delivery process and provide them with the best possible service. We appreciate your patience and understanding in these circumstances.
Please find our current delivery options and pricing below. Please be aware that we ship orders only on business days (Monday to Friday, excluding public holidays). Orders placed on Saturday or Sunday will be dispatched on the following Monday.
UK SHIPPING - STANDARD ITEMS
| Service Type | Delivery Timeframe | Cost Over £40 | Cost £25 - £40 | Cost Below £25 |
|---|---|---|---|---|
| Standard Shipping (Royal Mail 48) | 2-5 Days | FREE | £2.99 | £3.95 |
| Insured Shipping (Royal Mail Tracked 48) | 2-3 Days | £3.50 | £4.99 | £4.99 |
| Special Delivery (Royal Mail Special Delivery) | 1 Day | £8.50 | £9.99 | £9.99 |
UK SHIPPING - HEAVY ITEMS
| Service Type | Timeframe | Weight Up to 10kg | 10kg - 30kg | 30kg - 60kg | 60kg - 150kg | Over 150kg |
|---|---|---|---|---|---|---|
| Standard Heavy Shipping - Provided by DHL, GSK Distribution (2-Man delivery) and Pallet Delivery | 2-4 Days | Postcode-Dependant | Postcode-Dependant | Postcode-Dependant | Postcode-Dependant | Postcode-Dependant |
Due to nature of the heavy items, such as Backwash units or beauty beds, we have right to change courier options to pallet delivery (curbside only) to prevent possible damages of the fragile items.
INTERNATIONAL SHIPPING
| Destination | Service Type | Timeframe | Shipping Cost |
|---|---|---|---|
| USA | Insured Shipping (DHL Express) | 2-3 Days | Calculated based on Weight of the package |
| Australia | Insured Shipping (DHL Express) | 2-3 Days | Calculated based on Weight of the package |
We ship to Jersey, Guernsey and the isle of man - please contact with our customer service to get idea about shipping price and timeframes.
Damaged Parcels:
Please note: If you have received damaged / opened parcel from us, please do not accept delivery. Royal Mail or courier company will return package to us, then we will be able to resend / refund money for your order. If package will be accepted and there will some missing / damaged items, The Salon Thing do no take responsibility for. Please note we are unable to claim postage company in this case.
Shipping Surcharges Policy:
At our store, we strive to provide efficient and timely delivery services to our customers. In the event that a customer refuses the collection of a pallet or requests a redelivery of a small or large parcel, shipping surcharges may apply.
The surcharges for redelivery are as follows:
- Redelivery of a small parcel: £3.95.
- Redelivery of a large parcel: £15.
- Redelivery of a pallet: £30 to England & Wales, £80 to Scotland,
- Refused collection of a pallet: £50 Fee + Original Shipping Fee.
If a customer refuses the delivery of a pallet / won't be available on the place to collect pallet, the store incurs a £50 fee from the shipping company. This fee will be deducted from any applicable refund to the customer + shipping fee which customer did pay during the checkout.