Terms & Conditions

Guarantees, Cancellations & Right To Return

Any defects or damages to goods should be reported to The Salon Thing in writing as soon as reasonably practicable after receiving the goods. The Salon Thing  will also require photographic evidence of damages and faults before resolving any issues.  If you are planning on storing furniture you must ensure it is opened and checked before you store it.

Letters address to: The Salon Thing,19 Crescent Business park, Lisburn.BT28 2GN; or email sales@thesalonthing.com

The Salon Thing goods are guaranteed against defects in materials or faulty workmanship for 12 months from the time they are delivered. In the event that any goods are found to be defective within the guarantee period, or if goods are damaged in transit, then The Salon Thing will cover the cost incurred for the new part(s) and cover the courier cost.

We do not arrange for replacement parts to be assembled for the customer and will not cover the cost if the customer wishes to source their own tradesperson to do so.

Any other consequential costs are not covered.

Goods correctly supplied cannot be returned for a refund without prior written consent from The Salon Thing.  If a return or exchange is agreed, it is subject to a 25% restocking fee, plus delivery/collection charges.

Credit Card Security

When your order is placed at our website you will be redirected to a secure hosting (EPDQ) server for payment. Here, your credit card numbers will be encrypted using 128 bit encryption. They are not held in clear text on any web site at any time.

If you need to reach us, please email us: sales@thesalonthing.com, alternatively, you can call on 02892666894 (International +44 2892 666894) or write to us at the Salon Thing,19 Crescent Business Park,Lisburn,BT28 2GN.United Kingdom.